Privacy Policy of Medodo Coin Effective Date: February 2025
Introduction At Medodo Coin, we respect your privacy and are committed to safeguarding the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the Personal Data Protection Act (PDPA) of Singapore and other applicable regulations. By using our services, you consent to the collection and use of your personal data as outlined in this Privacy Policy.
Personal Data We Collect We may collect the following personal data from you when you interact with our services, such as registering an account, making transactions, or communicating with us: • Identification Data: Name, date of birth, nationality, passport or identification number, and other government-issued ID information. • Contact Data: Email address, phone number, mailing address. • Transaction Data: Crypto wallet addresses, transaction history, payment details, transaction amounts, and other details related to your use of our services. • Verification Data: KYC (Know Your Customer) documents, selfies for identity verification, proof of address, and any other necessary information to verify your identity. • Usage Data: Data on your use of our website or app, including IP addresses, device information, browser information, cookies, and usage patterns.
Purpose of Data Collection We collect and process your personal data for the following purposes: • To facilitate your use of our platform and services, including account registration and management. • To process and verify transactions on our platform. • To comply with legal obligations, including anti-money laundering (AML) and combating the financing of terrorism (CFT) requirements. • To conduct customer due diligence and identity verification in accordance with our KYC policies. • To respond to customer inquiries, provide customer support, and resolve disputes. • To enhance user experience, provide personalized services, and improve the functionality of our platform. • To send transactional or marketing communications, provided you have consented to receive them.
Legal Basis for Processing Personal Data We process your personal data on the following legal grounds: • Consent: When you provide consent to process your personal data for specific purposes. • Contractual Necessity: When processing is required to fulfill the terms of our agreement with you, including the processing of transactions and providing customer support. • Legal Obligation: We process data to comply with Singapore’s PDPA, AML, and CFT laws and regulations. • Legitimate Interests: We may process your personal data based on our legitimate interests, such as improving our services and providing security.
Sharing of Personal Data We may disclose your personal data to third parties under the following circumstances: • Service Providers: We may share your data with third-party service providers who help us operate our platform, including payment processors, cloud storage providers, and data security firms. • Regulatory Authorities: We may disclose your data to law enforcement agencies, regulators, and other authorities when required by law, or to comply with legal obligations (e.g., AML, KYC). • Business Transfers: If we undergo a business transition such as a merger, acquisition, or sale, your personal data may be transferred as part of the transaction. • Partners: If you interact with our third-party partners or affiliates, we may share relevant data to enable services to be provided to you.
Data Security We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, misuse, or disclosure. These measures include encryption, secure servers, and access controls. However, no security system is completely infallible, and we cannot guarantee the absolute security of your data.
International Data Transfers As a global platform, we may transfer your personal data to countries outside Singapore. In such cases, we ensure that the data is transferred in compliance with the PDPA and that appropriate safeguards are in place to protect your personal data in accordance with international data protection standards.
Retention of Personal Data We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including complying with legal, regulatory, or accounting requirements. When your data is no longer needed, we will securely delete or anonymize it.
Your Rights Under the PDPA, you have the following rights with respect to your personal data: • Access: You may request access to the personal data we hold about you. • Correction: You can request corrections to any inaccurate or incomplete personal data. • Withdrawal of Consent: You may withdraw your consent for processing your personal data, subject to legal and contractual limitations. • Erasure: You may request the deletion of your personal data, provided it is no longer required for legal or business purposes. To exercise your rights, please contact us at compliance@medodocoin.com.
Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on our platform, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.
Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
Contact Us If you have any questions or concerns about our privacy practices, or if you wish to exercise your rights under the PDPA, please contact us: Medodo Coin Corporate Offices 22 Sin Ming Lane #06-76 Midview City, Singapore 307987 Email: inquires@medodocoin.com Phone: +65 6591 5324
